At Hastech Solar, your privacy matters to us. This Privacy Policy explains how we collect, use, store, share, and protect the information you provide when you visit our website, fill out a form, request a consultation, book a site survey, or contact our team for solar solutions.

We are committed to handling your personal information responsibly, transparently, and in line with applicable privacy practices in Pakistan. By using our website or submitting your information through our forms, phone, WhatsApp, email, or any other communication channel, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or contact Hastech Solar, we may collect information that is relevant to your inquiry or service request, including:

• Your name
• Phone number
• Email address
• City or location
• Property type
• Electricity usage or bill-related details
• Roof space or site-related information
• Message or inquiry details
• Any other information you voluntarily share with us

We may also collect basic website usage information, such as browser type, device type, pages visited, time spent on the website, referral source, and general traffic data. This information helps us understand how visitors use our website and improve the overall user experience.

We only collect information that is necessary for communication, consultation, service delivery, website improvement, or business operations.

How We Use Your Information

Hastech Solar may use your information to:

• Respond to your questions or service requests
• Schedule consultations or site surveys
• Prepare solar system recommendations
• Estimate suitable system size and solar options
• Share information about our solar services
• Follow up on your inquiry
• Provide customer support
• Send important service-related updates
• Improve our website, communication, and customer experience
• Maintain internal records for business and service purposes
• Meet legal, regulatory, or compliance requirements where applicable

Your information helps us provide more accurate guidance based on your property, energy usage, location, and solar goals. We do not sell, rent, or trade your personal information to third parties.

Consent

By submitting your information through our website, contact forms, WhatsApp, phone call, email, or any other communication channel, you consent to Hastech Solar collecting and using your information for the purposes described in this Privacy Policy.

You may withdraw your consent for promotional or marketing communication at any time by contacting us.

Consultation and Survey Information

If you request a solar consultation, quotation, or site survey, we may ask for details about your electricity usage, property type, roof space, location, energy goals, and preferred solar system type.

This information helps us recommend a suitable solar solution for your home, business, farm, or industrial facility. It may also help us explain system size, expected savings, installation requirements, net metering options, battery backup requirements, and other available solar solutions. This information is used only for consultation, quotation, service planning, installation support, and related customer communication.

Marketing Communication

If you contact us or submit your details, we may contact you by phone, WhatsApp, SMS, or email regarding your inquiry, consultation, quotation, service request, or relevant solar updates.

We may also share service offers or helpful solar-related information that may be useful to you. You may request to stop receiving promotional communication from us at any time. We do not intend to send unnecessary or unrelated communication.

Cookies and Website Tracking

Our website may use cookies or similar tracking tools to improve user experience, analyze website traffic, and understand how visitors interact with our website.

Cookies may help us:

• Improve website performance
• Understand visitor behavior
• Remember basic preferences
• Measure traffic and page activity

 Improve website layout, speed, and usability
You can disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are turned off. Cookies do not usually identify you personally, but they may help us improve our website and marketing performance.

Sharing of Information

We may share your information only when necessary to provide our services, operate our business, or meet legal requirements. This may include sharing limited information with:

• Our internal team
• Solar consultants
• Technical and installation staff
• Website hosting or IT service providers
• Communication or customer support tools
• Marketing or analytics service providers
• Legal or regulatory authorities when required by law

We only share the information needed for the specific purpose. We do not allow third parties to use your information for unrelated marketing or unauthorized purposes.

Third-Party Tools and Cross-Border Processing

Our website or business operations may use third-party tools such as website hosting, analytics platforms, advertising tools, CRM systems, email services, or communication platforms.

Some of these tools or service providers may process or store information outside Pakistan. Where this happens, we take reasonable steps to work with service providers that follow appropriate privacy and security practices. Third-party platforms may also have their own privacy policies, and we recommend reviewing them where applicable.

Data Protection and Security

We take reasonable technical and organizational steps to protect your personal information from unauthorized access, misuse, loss, copying, disclosure, alteration, or transmission. This includes limiting access to personal information to people who need it for consultation, support, installation, service delivery, or business operations.

While we work to keep your information secure, no website, online platform, or digital communication channel can guarantee complete security. We encourage users not to share highly sensitive information through unsecured channels.

Sensitive Information

We do not intentionally collect sensitive personal information unless it is required for a specific service purpose and provided voluntarily by you. Please avoid sharing unnecessary sensitive information through website forms, WhatsApp, email, or public communication channels.

Data Retention

We retain personal information only for as long as necessary to respond to inquiries, provide services, maintain customer records, support business operations, meet legal requirements, resolve disputes, or improve customer experience.When personal information is no longer needed, we may delete, anonymize, or securely store it according to our internal business practices and applicable requirements.

Your Rights

You may contact us to:

• Our internal team
• Solar consultants
• Technical and installation staff
• Website hosting or IT service providers
• Communication or customer support tools
• Marketing or analytics service providers
• Legal or regulatory authorities when required by law

We will make reasonable efforts to respond to your request clearly and responsibly.

Third-Party Links

Our website may include links to third-party websites, platforms, or tools. Hastech Solar is not responsible for the privacy practices, content, or security of those external websites.

Once you leave our website, your activity is no longer covered by this Privacy Policy. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and services are intended for homeowners, business owners, property owners, organizations, farmers, and individuals interested in solar energy solutions.We do not knowingly collect personal information from children. If we become aware that a child has submitted personal information, we will take reasonable steps to remove it from our records. Parents or guardians may contact us if they believe a child has shared information through our website.

Legal Disclosure

We may disclose personal information if required by law, court order, government authority, regulatory body, or legal process. We may also disclose information when necessary to protect our rights, prevent fraud, address security concerns, enforce our policies, or protect the safety of our customers, team, or business operations.

Changes to This Privacy Policy

Hastech Solar may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.Updates may be made to reflect changes in our services, website practices, legal requirements, technology, or data handling processes. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is collected, used, stored, or protected, please contact Hastech Solar through the official contact details available on our website.You may also contact us to request updates, corrections, withdrawal of marketing consent, or removal of your personal information from our records.

Hastech Solar
Website: https://hastechsolar.com.pk/
Email: info@hastechsolar.com.pk
Phone: 03111487487